Executive Summary

It is important to the Ministry of Justice that they have a clear understanding of any accessibility issues for users of their services. User Vision was commissioned to perform a spot check of the Complete the Deputy Report (DigiDeps) platform.

As part of this spot check, we reviewed the four user journeys that were previously audited:

  • Journey 1 - Registraion

  • Journey 2 - Sign in, amend user details, and complete a report

  • Journey 3 - Case manager: Add a user; Lodge a report

  • Journey 4 - Organisation user accounts

The aim of the spot check is to determine whether there are any accessibility barriers remaining on these pages within these journeys. It is designed to capture any issues so that the Ministry of Justice can make sure that the application can be used by the widest possible audience by complying with Web Content Accessibility Guidelines (WCAG) V2.2 Level A and Level AA.

The DigiDeps platform was initially audited in August 2025, where 20 WCAG issues and 9 usability observations were captured. In this spot check conducted in February 2026, 15 of these findings have been resolved. Of the 14 unresolved findings, only 4 constitute WCAG failures. 2 new issues have also been identified as part of this spot check.

In August 2025, the compliance rating was 71% at Level A and 80% at Level AA. This has now increased to 84% at Level A and 87% at Level AA, and the site will be fully compliant once the remaining 6 WCAG issues has been resolved.